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Jira Service Management

Move up a gear with Jira Service Management

Jira Service Management, the new generation of Jira Service Desk, is a Jira-built ITSM solution to help IT operations and development teams work together at high speed.

It helps teams to respond swiftly to changes in the company and offers
customers and employees an outstanding service experience.

In addition to the vast capabilities of Jira Service Desk that you know and love, such as a request portal, a service catalogue, queues, SLA, and more, Jira Service Management provides :

Modern incident management, powered by Opsgenie

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Call scheduling, alerting, incident swarming, and more from Opsgenie's popular product are now included in all service management plans in Jira Cloud.
 
Seamlessly orchestrate the end-to-end incident resolution process across development and IT operations teams through deeper integrations with Jira, Bitbucket, and Confluence software.

Change management, built for the DevOps era

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Make smarter decisions about service changes with richer contextual information, whether it's your software development or infrastructure tools.
 
Innovate faster with automated change risk assessments, advanced approval workflows, and deep integrations with popular CI/CD tools like Bitbucket Pipelines, Jenkins, and CircleCI.

Intuitive and amazing service experiences

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The agent experience has been optimized to better categorize service requests, incidents and changes.

Also benefit from new features such as mass ticket processing and machine learning to intelligently classify tickets and act quickly.

Scaling your ITSM solution is a priority.

Customer expectations are increasingly high, and the permanent service demand is increasingly strong. This explains why companies need a flexible and collaborative ITSM solution that progresses alongside their needs. Jira Service Management helps teams become more productive easily and at a lower cost.
 
Whether you have just started implementing ITSM in your organisation or you are looking for a new solution, the Jira Service Management solution is made for you

A platform to unite development, operations and support

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A platform to unite development, operations and support Jira Service Management runs on the Jira Platform. Seamless integrations with Confluence, Opsgenie, and Statuspage enable teams to collaborate faster and more effectively.

A solution customised for your team

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The numerous integrations and applications available in the Atlassian Marketplace allow the optimal customization of your solution to the needs of your organization very quickly and at a lower cost. A more flexible ITSM solution designed to support your evolution.

Intuitive installation and configuration

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Thanks to the simplicity of no-code configuration of Jira Service Management, and the templates available, especially for human resources and legal departments. The improvement in the quality of service is there.

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