From the perspective of both business operations and technology, automation solutions now rationalise functions that, not so long ago, seemed impossible to automate. Above all, this covers the full range of business operations, allowing companies to broaden their operations, perform a greater number of tasks better and faster, without having to increase the workforce.
Automation integrates many new tools ranging from artificial intelligence to robotic process automation. These tools not only increase employee productivity, improve decision-making and help to optimise systems, but automation can also boost profitability and quality in all sectors. To achieve these consequent advantages and stay competitive, companies must now capitalise on integrated solutions, that combine the main functional features of automation and allow them to engage their digital transformation on a large scale.
Digitalisation changes the nature of work, the workforce and, in passing, the whole company. By picking an automation solution and choosing to make it a key element of this transformation, companies are giving themselves major assets in terms of speed, precision and profitability of their business operations. Above all, they achieve the essential level of automation to be competitive on the current market, by being capable of applying automation to all types of work.
Which fields are concerned by the automation solutions?
Digitalisation and automation of business operations in any company affect five major fields: tasks, content, workflows, decisions and data capture. These fields exist in all companies and can make the most of the combined power of digital transformation and new functions on automation solutions.
Record and automate repetitive and routine manual tasks, remove copy-paste and data entry errors and free up time for employees to run more productive tasks.
Ensure highly secure, compliant management of most types of content, oversee instant access to content, connect the content to digital business applications and help to run governance and compliance.
Model, automate, modify, monitor and optimise the main business processes to improve coherence between tasks and processes and to increase productivity and direct processing.
Capture, automate and manage the business rules to encourage fast adaptation to change, strengthen the coherence and auditability of decisions, and detect problem issues in real time.
Digitalise the business documents to be able to order these documents and extract important data from them, reduce or remove manual entry and its errors, improve efficacy and productivity, and automate information extraction from non-structured data.
Vincent ARNAL, Head of the IT Department at LALUX Assurances shares his customer experience with NSI implementing the IBM Business Automation Workflow solution.
It is still early days in terms of applying artificial intelligence directly to automation. However, right now you can seize the chance to experiment and develop your skills before your competitors by understanding how to apply artificial intelligence to your automation projects.
Here are three avenues to explore: