IT Helpdesk: work in complete confidence

Backed by 25 years’ experience, NSI offers an unbeatable level of technical assistance. From detecting technical issues to loss of server connectivity and missing backup, NSI is here to help you.

Our service centre provides dedicated points of contact to solve incident management from level one to four over the whole range of infrastructures and systems managed by NSI.
We make sure that you have the assistance you need by contacting your NSI IT helpdesk directly.

NSI runs your IT 24/7

Our team of experts is constantly monitoring your infrastructure proactively and identifies faults before they affect your work. Our vision is to build future-ready infrastructures. Our service guarantees remote management, high reliability, availability and optimum scaling.

Proactive IT support

At NSI, we think it’s better to fix issues before they happen, so we offer our customers proactive services. They provide early warnings on potential failures in the system and resource use issues.

Responsive IT support

We can diagnose IT problems remotely and in real time using advanced access tools. Just contact the NSI IT helpdesk by email or by phone. We also work on site and dispatch a technician immediately if the problem cannot be solved remotely.


Fast, effective assistance, at any time.

Check out the interview with Bernard Mortreu, IT Director at Epsylon on his joint work with NSI.

Why NSI ?

Certified engineers

All our engineers are certified and correctly trained in all aspects of equipment, software and infrastructure support.

Guaranteed response time

We guarantee a one-hour response time for top priority incidents and four hours for normal priority calls.

Remote support

We can solve 90% of problems remotely using the TeamViewer secure remote-access tool or by working directly in your environment.

Help Desk Contact

The Help Desk for customers who subscribe to an “ADVANTAGE contract” is available on working days, from Monday to Friday from 8 am to 5:30 pm.

+32 4 239 91 20 | +32 2 389 95 95 or

Download our remote support software


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Would you like to find out more ?

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