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Solutions for the service sector 

Automation and digitalisation have taken the service sector through several transformations. Communication - essential for services - and cooperation between the different parties can be faster, more effective and also mobile when digital. Digital offices are available everywhere, with no technical barriers because the necessary infrastructure is hosted in the cloud. 

A second important change is advanced personalisation. Thanks to data analysis, service providers can get to know their customers more personally and devise personalised offers. New generation personalisation and marketing techniques create a much stronger bond with the customer. 

Upstream simplification and personalisation rely on innovation and automation downstream. 

Some companies digitalise their documents massively using robotic process automation (RPA); others make their applications available to improve the customer experience or facilitate use by their employees. As a solution system builder, cloud specialist, digital strategy supplier and portal and smart data supplier, NSI can really make the difference. 

NSI has very good knowledge of Office 365 and this is a major asset for us.

Frédéric Romain, General Technology Division, Business Relationship Manager Support - RTBF

“We began to work together on solution integration projects, and we’ve been working on implementing O365 for a while now, more specifically the governance part.” 

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