IBA chose Jira Atlassian to optimise their user support and management for their projects

Let's meet Céline Otjacques, Application Owner Atlassian,

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Sector : Healthcare

IBA, world leader in particle acceleration technology, mainly supplies equipment and services in the world of proton-therapy.

The company is also an important player in the fields of nuclear pharmacy, industrial sterilisation and dosimetry. 

Céline Otjacques, Application Owner Atlassian, explains her experience with NSI within the framework of Atlassian projects.

The Challenges

  • Setting up a user portal for all internal and external requests (complaint management, support requests, etc.).
  • Project management (tasks, deliverables, team capacity, etc.) to improve inter-team coordination.
  • Progressive changes to support applications (ERP, PLM, CRM, …).

The results

  • Provide the flows and standard objects that are used by several departments for a wide range of activities.
  • Connect and interface the applications to work in a high-performance ecosystem.
  • Define user rights and permissions, to guarantee data security. 


  • Jira Atlassian 

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